“Ohh, our email is not working. I sent an email two minutes ago, and it’s not been received.”

From the user standpoint, email seems so simple. You set the email address of the person to whom you want to send the email, compose your message and click Send. All done.

In reality, sending your message off into the network cloud is a bit like sending Little Red Riding Hood into the deep dark woods. You never know what might happen.

Here’s more on how email really works…